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Stay updated with Announcements, search our knowledge base with Community Help and Tips & Tricks, and help us improve by posting to Feature Requests. Specific technical questions are answered in our Forums; search ⬇below⬇. Or, Submit A Request ⬆above⬆. Thank you!


FastPencil Support

FastPencil Support January 20, 2012 FastPencil Central / Announcements

Corporate office hours are: M-F 9am-5pm PDT (Campbell, CA) (-0700UTC)

Support office hours are: M-F 9am-5pm PDT (Campbell, CA) (-0700UTC)


Hiep Dang Mar 17 FastPencil Central / Announcements

If you have not received your 1099 Tax Document for 2014 from FastPencil in the mail via USPS (United States Postal Service), please reach out to support@fastpencil.com and our Support Team will be able to assist you.

Hiep Dang October 23, 2014 FastPencil Central / Announcements

The FastPencil office is closed in observance of the following holidays:

  • New Year's Day
  • President's Day
  • Patriot's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

 **Please allow additional time for support responses during these holidays**

FastPencil Support May 15, 2013 Marketing and Promotion / Social Media Marketing

Once you have published your book using FastPencil, our tool automatically generates a snippet of HTML code we call the "Book Buy Widget". The instructions below will walk you through embedding your widget on your Facebook page.

1. Once you are logged into Facebook go to your own home page. From your home page click the link that says "More" (with a drop down arrow) right below your cover photo.

2. From this drop down select the "Notes" option.

3. Once at the "Notes" page click the "+ Add Note" button in the upper right hand corner.

4. Enter a Title and a short blurb about your book. You could use the summary or description in your current publication.

5. Copy and paste the "Book Buy Widget" HTML from your Marketplace publication page into the "Notes" field. Then add any photos or tags that you would like to the Note and Publish it.

6. Once it is published click the "View my notes." link in the yellow box that appears at the top of the page. This link will take you to Notes overview page.

7. Click on the Note that you just created to view it. From this page you can "Like", "Promote", "Comment" and "Share" your note.



FastPencil Support June 26, 2012 FastPencil Central / Announcements


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